What you'll get
  • 36+ Hours
  • 4 Courses
  • Self-paced Courses
  • Technical Support
  • Case Studies

Synopsis

  • Establish a strong foundation in IT Service Management (ITSM) using the ITIL 4 framework.
  • Align IT services with business objectives to boost overall performance.
  • Gain practical knowledge of core ITIL concepts, such as the Service Value System, the four service management dimensions, governance, and continual improvement.
  • Develop skills with real-world examples, interactive activities, and applied learning.
  • Understand key ITIL practices: architecture, information security, change, continuity, availability, capacity, and incident management.
  • Explore the four service management dimensions and their impact: people & organizations, information & technology, partners & suppliers, value streams & processes.
  • Learn the Service Value System’s components: value creation, governance, improvement, and automation.
  • Master concepts like value co-creation, stakeholder engagement, and effective service relationships.
  • Acquire skills to evaluate and improve service performance using ITIL best practices.
  • Prepare to apply ITIL methods to enhance service delivery and your ITSM career.

Content

Courses No. of Hours Certificates Details
Brief Overview of ITIL V4 Management and Practices3h 15m✔View Curriculum
Details of ITIL V4 Four Dimensions of Service Management3h 6m✔View Curriculum
Explanation of ITIL V4 Service Value System and its Components3h 14m✔View Curriculum
Introduction to ITIL V4 Service Management Concept3h 46m✔View Curriculum

Description

Course Introduction:

Welcome to the ITIL V4 Training Course. This program builds a solid IT Service Management (ITSM) foundation using the ITIL 4 framework. It is ideal for IT practitioners, service leaders, and business professionals. You will gain insights to improve service delivery and boost performance. The course helps you align IT with business goals.

Throughout the course, you will learn key ITIL 4 concepts. These include the Service Value System (SVS), the four dimensions of service management, governance, main ITIL practices, and continual improvement. The program covers core principles and advanced ITSM techniques. You will combine theory with hands-on practice. This approach helps elevate service outcomes. By the end, you will be ready to apply ITIL methods. You will enhance user satisfaction and advance your ITSM career.

Module 1: Brief Overview of ITIL V4 Management and Practices

This module introduces the basics of IT service management. Topics include architecture management, information security, change management, and IT service continuity. You will explore availability, capacity, performance, and incident handling. The module also covers asset tracking and configuration management. Practical examples and interactive activities will show how ITIL practices support effective service delivery.

Module 2: Details of ITIL V4 Four Dimensions of Service Management

In this module, you will get a clear overview of the four dimensions of service management. The dimensions are: organizations and people; information and technology; partners and suppliers; and value streams and processes. You will see how organizational design, leadership, and technologies like cloud computing affect IT services. The module covers value stream mapping and process refinement. It also addresses outside factors that influence service management outcomes.

Module 3: Explanation of ITIL V4 Service Value System and Its Components

This module covers the ITIL Service Value System (SVS) and its main components. You will study value creation, governance models, continuous improvement, and automation. The module also helps you apply ITIL principles. You will learn to assess service performance. Use proven practices to improve delivery.

Module 4: Introduction to ITIL V4 Service Management Concept

In this module, you will explore the basics of ITIL 4 and its role in today’s IT world. Topics include ITIL's evolution, structure, and organizational benefits. You will examine key elements, including the service value system and ITIL practices. Activities help you learn about value co-creation and stakeholder engagement. You will study service relationships and value measurement to fully grasp the ITIL framework.

Requirements

Prerequisites for Enrolling in the ITIL V4 Training Course:
  • Basic IT Knowledge: Learn IT concepts and terminology to grasp course content and apply them confidently.
  • Computer literacy: Use basic computer operations and online platforms to access materials and participate in the course.
  • Business & Service Management Awareness: Relate course concepts to business and service processes for real-world learning.

Target Audience

The target audiences for the ITIL V4 Training Course are:

  • IT professionals seeking to enhance their IT service management skills.
  • Managers and team leads are seeking to oversee IT operations and ensure effective service delivery.
  • Business analysts and consultants seeking to broaden their understanding of ITIL methodologies.
  • Students building ITSM foundations.