What you'll get
- 26+ Hours
- 2 Courses
- Course Completion Certificates
- Self-paced Courses
- Technical Support
- Case Studies
- Download Curriculum
Synopsis
- Basics of ServiceNow and its core modules
- Navigating the ServiceNow interface
- Working with ITSM processes (incident, problem, change)
- Creating forms, workflows, and service requests
- Configuring and customizing applications
- Using automation tools to streamline processes
- Building reports and dashboards
- Understanding integrations and cross-department features
Content
| Courses | No. of Hours | Certificates | Details |
|---|---|---|---|
| ServiceNow - Beginner Level | 15h 18m | ✔ | View Curriculum |
| Courses | No. of Hours | Certificates | Details |
|---|---|---|---|
| ServiceNow - Intermediate to Advanced Level | 11h 1m | ✔ | View Curriculum |
Description
This course offers a simple, practical introduction to ServiceNow, a popular cloud platform used for IT Service Management (ITSM), Business Management, and Operations Management. You will explore how ServiceNow, delivered as a Software-as-a-Service (SaaS) solution, helps organizations streamline workflows, automate processes, and improve service delivery across departments.
The course covers key ServiceNow modules and applications used in IT, HR, Finance, Security, Customer Service, and Enterprise Operations. You will also learn how ServiceNow enables businesses to build custom workflows, leverage web-based tools, integrate with other systems, and support enterprise-level applications.
By the end of the course, you will understand how ServiceNow works, its major components, and how it supports modern digital transformation initiatives across organizations.
Sample Certificate
Requirements
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Basic computer skills
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Understanding of general IT concepts
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Internet access to use the cloud-based platform.
Target Audience
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Beginners who want to learn ServiceNow from scratch
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IT support and helpdesk professionals
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System administrators and ITSM practitioners
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Professionals working in IT operations, HR, finance, or customer service
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Students or career changers looking to enter the ServiceNow ecosystem
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Anyone interested in learning a cloud-based workflow and service management platform.
